Return and claim of goods

Return process

If the product does not suit you, it is possible to exchange it unused. Just wrap the package and proceed according to Sending goods back.

We will try to process the exchange within 10 working days. In case of urgent processing, please contact us contact at info@efloorball.net . You can exchange the goods within 14 days of delivery. Goods can be returned within 14 days of delivery. A longer period can also be agreed in case of individual requests or, for example, after Christmas.

We will then process the incoming package in stock within 7 working days. The money is transferred back to the customer by the accounting department within 14 days.

We can also help you with the delivery of the package - on request, we will send a courier who will pick up the package, the shipping fee to you we will subsequently re-invoice. The value of the shipping fee is usually the same as you are used to with us. More information at: info@efloorball.net .

Addresses - sending goods back

Returning address United Kingdom

Or also: NECY s.r.o., Pivovarská 573, 68601 Uherské Hradiště - Jarošov
Attach the original invoice (or other proof of purchase) as well as the return form - see below.

• Version form - PDF
• Version form - XLS
• Version form - Open Office

If you are sending goods from a country outside the EU (the European Union), it is necessary to pay customs fees, which the customer pays himself. Please contact us via email info@efloorball.net in this case.

Complaint goods

In the event of a complaint, we proceed according to the applicable legislation. Tell us about the defect, find the invoice (or other proof of purchase) and enclose a copy to the package and proceed according to Sending goods back.
In case of more complicated complaints, please complete the documentation - a detailed description of the defect, photos, or videos etc. We try to resolve the complaint in such a way that all parties are satisfied as far as possible. The period for handling complaints is 30 days.

More information: Terms and conditions